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[creative workflow management blog]

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In today’s consumer centric world, the idea that the customer is always right passes as the norm. In an effort to please clients, agencies set unrealistic goals that over-promise on what is impossible to deliver. This is not a good way to do business, in fact, I would say that it is the beginning of a terrible business relationship

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At Function Point, we're always looking for great talent to add to our high-functioning team. About a month ago, we welcomed Thomas to the support team. He's an Application Support Specialist, to be exact. 

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It happens every once in a while: you stumble into a problem with your creative project management software – don't fret! There's a strong possibility that someone else has already experienced, survived and resolved the same issue. They've probably come out of the situation a smarter, better looking person too. Hey, it's what we do. 

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Building a long-term ad agency-client bond goes beyond providing customer satisfaction.  

For the second year in a row, I got the opportunity to attend the second annual Pulse Conference in San Francisco. Pulse is presented by Gainsight, a customer success management platform, with an end goal of gathering, inspiring, and educating Customer Success Advocates from around the world.

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Everyone at fp. knows of a mystical area within the office. This area is housed by many high level magicians that bestow many high level enchantments and cast a plethora of powerful spells that affect our application everyday — ahem, sorry I got carried away there!

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Let's be really very real here. We all love clients. That goes without saying. They're great. They pay the bills. Love'm to bits. But... but, between us girls, are your clients mostly ok, or demons* straight from the darkest pits of hell? If you are one of the rare, lucky and non-existent agencies that have only perfect angels* as clients, good for you! Now go away, this post isn't for you.

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In the technology business running an SaaS means that you support many different kinds of clientele. At creative agencies it's very similar - not all clients you deal with are positive and easy (shock! but hey, ALL our fp. clients are fabulous! We love them. Enormously. And they love us too. Enormously.- they paid me to say that).

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