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For the 18 years we've been around, Function Point has always been based on real, human connections - whether that's between co-workers, or with our clients. One thing we're very keen about, which is integral to our Support team, is providing an experience over just a service. Here are 4 ways we make your Function Point experience one to talk about. 

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When I speak with agency owners around the globe, I always get the question: “How can I increase my agency’s visibility?” Agency owners and CEOs, especially in small and mid sized agencies, are looking for ways to increase their market share and get more visibility in the creative space. 

project management software

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Let's be really very real here. We all love clients. That goes without saying. They're great. They pay the bills. Love'm to bits. But... but, between us girls, are your clients mostly ok, or demons* straight from the darkest pits of hell? If you are one of the rare, lucky and non-existent agencies that have only perfect angels* as clients, good for you! Now go away, this post isn't for you.

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In the technology business running an SaaS means that you support many different kinds of clientele. At creative agencies it's very similar - not all clients you deal with are positive and easy (shock! but hey, ALL our fp. clients are fabulous! We love them. Enormously. And they love us too. Enormously.- they paid me to say that).

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The role of the Account Managers is largely responsible for the profitability of an account at your advertising agency or design firm. They are responsible for being the first point of contact with potential and future clients, and make the initial first impression of your firm on the client – an impression that can be permanent. They concentrate on all information regarding sales, costs and expenses and also can capture information between lines (e.g. interpreting the client’s goals, needs and concerns). It is through service that new business is created because they are the door to all projects and represent the whole agency to the client. 

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I’m certainly not the first person to think that the calibre of customer service I receive is declining.  Could it be that in spite of increasing the quantity of customer service options - such as online help, 24/7 support lines etc. - that the quality has in turn diminished? 

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Whenever you have a technical question that needs answering, you want that answer as fast as possible, right? If you need to get a timely response from your ad agency software support technician, there are a few things you can do as a customer to speed up the process.

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The Chart of Accounts is the backbone of your ad agency's accounting system. It is the complete list of all the accounts you need to categorize your business activities. When you integrate with Function Point it helps to break down where your creative agency is excelling in revenue and shows which services need more attention.

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