Part 2 | This week: Scooter Braun, and Tom Fishburne
Everyone at fp. knows of a mystical area within the office. This area is housed by many high level magicians that bestow many high level enchantments and cast a plethora of powerful spells that affect our application everyday — ahem, sorry I got carried away there!
Function Point recently interviewed User Experience Designer and SFU Ph.D candidate, Sara Salevati, regarding her approach to design and the projects she is working on with fp. This is part 1 of a 3 part interview.
“Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." In a survey of nearly 200 senior marketing managers, 71 percent responded that they found a customer satisfaction metric very useful in managing and monitoring their businesses.” Wikipedia
I'm an information guy, and as a developer I collect a lot of information. Collecting and archiving information is important, but it is not just about collecting and archiving − you also need to easily filter and view the collected data in a meaningful way.
When it comes to putting together effective presentations less is definitely more. And by less, I don't mean less practice, prep, structure and thought. I am simply referring to keeping your PowerPoint slides less cluttered visually and not putting together slides to be used as a teleprompter.
So. I made a decision last October to run my first marathon. I signed up for the BMO Vancouver International Marathon (you know, after a couple beers and "encouragement" from friends). It seemed like a good idea at the time, but all of a sudden May 5th became this ominous date. What did I commit to? Is this really something I want to … or even can do? Is this really a good idea?
In the technology business running an SaaS means that you support many different kinds of clientele. At creative agencies it's very similar - not all clients you deal with are positive and easy (shock! but hey, ALL our fp. clients are fabulous! We love them. Enormously. And they love us too. Enormously.- they paid me to say that).